CANCELLATION/REFUND POLICY

CANCELLATION/REFUND POLICY (as of 4/17/20)

The cancellation/refund policy shall take effect once you submit your reservation. However, your purchase does not automatically guarantee a reservation. Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form.

The following conditions shall be followed regarding cancellation/refund requests.

1. Prepaid non-refundable payments are not refunded for any reason.
2. Payments made using credit card fees, may incur credit card processing fees. Customer may be charged these fees and these fees are non-refundable, for any reason.
3. Ready Set Go Tour & Travel (RSGT&T) sponsored trips non-refundable payments may be applied to future trips sponsored by RSGT&T within 12 months of the original reservation date. Beyond the twelve months, the payment may no longer be applied to other RSGT&T trips.
4. Third party payments, such as for cruises, airlines, rail, bus or other vendors used to enhance RSGT&T trips, cancellation/refund policies for those vendors shall be in accordance to the third-party vendor policies. RSGT&T shall do their best to facilitate receipt of these refunds; however, customer agrees RSG T&T is not liable for these payments.
5. Cancellation/refunds for the cancellation or changes, such as the date, of any trip due to circumstances beyond the control of RSGT&T, shall have paid funds (minus the non-refundable payment, credit card processing or other fees), returned to the customer via check.
6. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
7. Cancellation made within the following time frames (refunds do not include pre-paid non-refundable payment, credit card processing or other fees/taxes):
   

• 6 days Prior to Departure Date are non-refundable.
  

• 7-15 Days Prior to Departure Date – up to 50% may be refunded.
  

• 16-24 Days Prior to Departure Date – up to 75% may be refunded.
  

• 25 or more Days Prior to Departure Date – up to 100% can be refunded.
  

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 WHAT CAN BE REFUNDED: 

• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute if the group minimum isn't met and the tour must be cancelled.
  
• If the funds are applied to another tour, the substitute product may be at a higher cost. The customer is responsible to pay the difference in price. 

WHAT CANNOT BE REFUNDED:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• If the airfare is paid independently by the customer, the airline refund/change policies will take precedence.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
  

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HOW TO CANCEL A RESERVATION:

• Call RSGT&T and discuss your circumstances with your travel professional.
• We will process your cancellation/refund request within 30 business days. We will NOT acknowledge any verbal/over-the-phone request or voice mail. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
• Cancellation shall be made by filling out and signing the RSGT&T Cancellation Request Form.
  1. Please explain why you are requesting a cancellation.
     
  2. Email the cancellation form back to RSGT&T.
  3. Please do not rely on email alone for confirmation of cancellation or other issues. If you do not hear back within 24 hours, RSGT&T recommend calling and texting to ensure communication is received.
     

Contact Us

dottie@rsgtravel.com

 (707) 975-5055
(call & text)

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AMENDMENT FEES:

Any changes made to a reservation after successfully submitting the reservation amendment request online, by text or by email and 7 days before the tour departs for single day and 24 days before the tour departs for multi day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days prior to trip departure date. The following constitute as an amendment to a tour:

• Changing departure date•Changing pick up time or location
• Changing tour
• Changing guest name
• Changing itinerary
• Removing/Replacing a guest
• Adding/Replacing a guest
  

The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.

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TRIP/TRAVEL INSURANCE

We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.

If interested in travel insurance information, contact RSG T&T at 707-975-5055 (cell or text) or email your request to dottie@rsgtravel.com

NOTE: RSG T&T may choose to waive fees or make changes to these policies, based on individual circumstances.
Decision is non-negotiable